性質與目標：
This is an intermediate course providing participants with key leadership and communication skills for successful IT management. It covers areas such as human resources management and team building, allowing an IT manager to get the most out of a team. Proven human resources management theories will be discussed and more importantly, case studies and group exercises will help illustrate how they work in practice. Participants will be introduced to communication skills critical to their success including face-to-face conversation, meeting facilitation, using emails, presentation, and negotiation. An analysis of cultural diversity and its impact on leadership and communication will also be presented.
內容：
· Team building, team structure, and group dynamics
· Optimizing interpersonal relationships and behavior
· Motivation theories in action – real life application of proven motivation models and empowering skills
· Understanding your team members using the Myers-Briggs Type Indicators (MBTI)
· Managing and dealing with conflict: sources of conflict, organizational conflict, conflict-management styles
· Influencing stakeholders in your organization and beyond
· Concepts, tools and techniques in communication planning, information distribution, and performance reporting
· Communication basics
· Becoming a greater presenter and public speaker
· Understanding and mastering negotiating - sources of power and influence, stages of negotiation, negotiation as a collaborative process, negotiation in action
當前位置：課程搜索
