性質與目標：
This is an intermediate level course providing participants with the key skills for successful vendor management. The ability to manage vendors and third-party suppliers is essential for every manager nowadays. Projects inevitably involve equipment vendors, subcontractors or both, whereas more and more operation is outsourced to third-party service providers. It is important to excel in every aspect of a vendor management cycle starting from make-or-buy / insource-or-outsource decision, vendor identification and selection, contract negotiation, to managing the vendor over the life of a contract. This course covers different skills required during the various phases of a contract cycle. Participants learn from lectures, case studies, exercises and role-playing to master the knowledge and skills in working effectively with vendors, purchasing professionals and subcontractors with the view to accomplish key business objectives.
內容：
- Understanding the life cycle of procurement
- Selection
- Contracting
- Life cycle management
- Termination or transition to a new procurement contract
- Selecting vendors and contracting
- Prepare RFP
- Determine evaluation criteria
- Key contract terms and conditions
- Conduct due diligence in areas including stability of vendors, financial strength, business integrity, confidentiality commitment and practice, business direction, and reference check
- Perform site visit and reference customer visit
- Negotiate Service Level Agreement (SLA)
- Create responsibility matrices and change control mechanism
– Establish post-contract management infrastructures & processes
– Change management
– Benchmark performance
– Contract change management including ongoing maintenance contract review and negotiation
– Evaluate user satisfaction
– Ongoing review of vendor performance and factors that can impact quality of services, e.g. capacity, new technology and so on
– Ongoing risk review
- Communication with IT Vendors
– Managing meeting
– Managing documentation
– Managing grievance of vendors
– Handing misunderstanding, different views, and conflicts
– Soft skills in managing vendor performance
– Relationship management with vendors: Partnership or arm’s length?
– Performance evaluation
– Selecting options: renew, insource or search for a new vendor
– Transition planning
- Risk management and control
– Identification of risks in relation to outsourcing
– Contract/vendor knowledge transfer and role transition in the event of personnel change
– Change in business condition of incumbent vendor, e.g. acquisition or closure of business
– Data security and confidentiality
– Backup and downtime
– Impact analysis of identified risks
– Response planning
– Successful procurement and outsourcing service management
– Examples of failure and lessons learnt
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