This is Version 3.0 Foundation

The purpose of the ITIL Foundation certificate in IT Service Management is to certify that the candidate has gained knowledge of the ITIL terminology, structure and basic concepts and has comprehended the course principles of ITIL practices for Service Management

The ITIL Foundation certificate in IT Service Management is not intended to enable the holders of the certificate to apply the ITIL practices for Service Management without further guidance.

Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification.

l   Service Management as a practice (Comprehension)  

l   Service Lifecycle (Comprehension)  

l   Key Principles and Models (Comprehension)  

l   Generic Concepts (Awareness)  

l   Selected Processes (Awareness)  

l   Selected Roles (Awareness)  

l   Selected Functions (Awareness)  

l   Technology and Architecture (Awareness)

l   ITIL Qualification scheme (Awareness)