Module 1: Introduction to Supporting Users

Module 2: Resolving Installation Issues

Module 3: Resolving Desktop Management Issues

Module 4: Resolving File and Folder Issues

Module 5: Resolving Hardware Issues

Module 6: Resolving Print Issues

Module 7: Resolving Network Connectivity Issues

Module 8: Introduction to Desktop Application Support

Module 9: Introduction to Troubleshooting Applications

Module 10: Supporting Microsoft Internet Explorer

Module 11: Supporting Outlook Express

Module 12: Supporting Microsoft Office

Module 13: Supporting Microsoft Outlook