l   Attending a customer

l   Telling a shop assistant what you'd like to buy

l   Asking what a customer wants to buy

l   Asking a shop assistant for information, advice, etc

l   Recommending something to a customer

l   Telling a customer something is not available

l   Choosing items

l   Asking about prices

l   Telling about prices

l   Bargaining on the buying side

l   Bargaining on the selling side

l   Vocabulary

l   Reading

l   Listening

l   Role-play

l   Dialogue