l   Introduction

ü   Why we need this etiquette?

ü   The role of woman

ü   Within and outside the company

l   About appearance

ü   A dress for occasion

l   Business Etiquette

ü   Answering the telephone

ü   Exchanging business cards

ü   Introduction/welcome/visiting

l   Table manners

ü   Chinese style/Western style/Japanese style

l   Reception service

ü   Secretarial Work

ü   Welcome

ü   Reading the visitor

l   Service

ü   In the reception room

ü   How to make and serve tea

ü   Looking after guests

l   About appearance

        ü   Make up

ü   Color coordination

l   Communication

ü   Human relation

l   The pleasant surroundings

ü   The important of pleasant surroundings