內容：
l Styles of Letter Layout
l Business Writing Style
l Tone in Business Writing
l Daily Correspondence (E-mail/Fax/Memoranda)
l Enquiry
l Appointment/Reserve
l Confirmation
l Negotiation
l Request
l Minute
l Complaint
l Formal / Informal writing
l Use of Verb Tenses
l Spelling: Common Words that Sound Alike
l Common Business English Errors
l Words order
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