性質與目標：
l Analyze an existing organization in order to manage an IT infrastructure
l Design an organizational structure in order to manage an IT infrastructure
l Describe the IT Service Management processes
l Assess and audit the IT Service Management processes in a given organization
l Provide advice about implementing changes
l Produce written reports and interactive communication
l Develop basic management skills內容：
l IT Infrastructure Library (ITIL) Service Management Training and Certification
l ITIL Service Management - IT Service Support
l ITIL Service Manager Review and Certification Testing
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