性質與目標：
After completing this course students will be skilled in the following exam requirement areas:
l analyzing an existing organization in order to manage an IT infrastructure,
l designing an organizational structure in order to manage an IT infrastructure,
l describing the IT Service Management processes
內容：
Service Delivery Set - Tactical processes
l Financial Management for IT Services
l Capacity Management
l Availability Management
l IT Services Continuity Management
l Service Level Management
l And the following Additional topic:
l Security Management
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