Hardware

·         System board

·         Power supply

·         Processor /CPU

·         Memory

·         Storage devices

·         Monitor

·         Modem

·         Firmware

·         BIOS

·         Ports

·         System board

·         Storage device

·         Power supply

·         Processor /CPU

·         Memory

·         Input devices

·         Hard drive

·         Keyboard

·         Video board

·         Mouse

·         Network Interface Card (NIC)

·         Processor/Memory symptoms

·         Mouse

·         Floppy drive

·         Parallel ports

·         Hard Drives

·         CD-ROM

·         DVD

·         Sound Card/Audio

·         Monitor/Video

·         Motherboards

·         Modems

·         BIOS

·         USB

·         NIC

·         Power supply

·         POST audible/visual error codes

·         Cables

·         Keyboard

·         Peripherals                                                        

Identify basic troubleshooting procedures and how to elicit problem symptoms from customers.

Content may include the following:

·         Troubleshooting/isolation/problem determination procedures

·         Determine whether hardware or software problem

·         Gather information from user regarding, e.g.,

o   Customer Environment

o   Symptoms/Error Codes

o   Situation when the problem occurred

Software                                           

·         Start Up

·         Partition

·         Format drive

·         Run appropriate set up utility

·         Loading drivers

·         IPCONFIG.EXE

·         PING.EXE

·         User Account Management

·         Computer Management

·         Defragment

·         Sharing disk drives

·         Sharing print and file services

·         Network type and network card

·         Installing and Configuring browsers

·         Configure OS for network connection