This is a one-day intensive workshop providing participants with the key communications skills for successful project delivery. It covers three major areas of project competencies: Stakeholder Analysis & Communications Planning, Negotiation Skills for Conflict Resolution, and Expectation Management. The workshop will adopt a blended approach of management theories and practical soft skills, with a strong emphasis on problem solving techniques in a project environment. Case studies, group discussion, and role playing will be used to illustrate how influencing and negotiation skills can be applied to real-life project environment.

1.  Understanding Project Stakeholders

   -The use of power-interest grid

   -Understanding different needs of stakeholders

   -Communication planning based on stakeholder analysis

2.  Managing Expectation

   -The concept of progressive elaboration

   -Effective communication for managing expectation

   -The importance of prioritization and tradeoffs

3.  Project Negotiation for Conflict Resolution

   -Sources of conflict

   -Negotiation styles: Win-win approach to negotiation vs. traditional win-lose approach

   -Understanding and mastering negotiating - sources of power and influence, stages of negotiation, negotiation as a collaborative process, negotiation tactics

4.  Resolution of Conflict by Understanding People’ Personality

   -Four types of social styles

   -Internal fears of each social style

   -Best negotiation strategies through addressing opponent’s social style

 

5.  Conflict Resolution Simulation

   -Negotiation with a vendor on procurement

   -Negotiation with a colleague to resolve resource conflicts

   -Negotiation with a client on expectation