This is a one-day intensive workshop providing participants with the key communications skills for successful project delivery. It covers three major areas of project competencies: Stakeholder Analysis & Communications Planning, Negotiation Skills for Conflict Resolution, and Expectation Management. The workshop will adopt a blended approach of management theories and practical soft skills, with a strong emphasis on problem solving techniques in a project environment. Case studies, group discussion, and role playing will be used to illustrate how influencing and negotiation skills can be applied to real-life project environment.

l           Understanding Project Stakeholders

ü          The use of power-interest grid

ü          Understanding different needs of stakeholders

ü          Communication planning based on stakeholder analysis

l           Managing Expectation

ü          The concept of progressive elaboration

ü          Effective communication for managing expectation

ü          The importance of prioritization and tradeoffs

l           Project Negotiation for Conflict Resolution

ü          Sources of conflict

ü          Negotiation styles: Win-win approach to negotiation vs. traditional win-lose approach

ü          Understanding and mastering negotiating - sources of power and influence, stages of negotiation, negotiation as a collaborative process, negotiation tactics

l           Resolution of Conflict by Understanding People’ Personality

ü          Four types of social styles

ü          Internal fears of each social style

ü          Best negotiation strategies through addressing opponent’s social style

l           Conflict Resolution Simulation

ü          Negotiation with a colleague to resolve resource conflicts

ü          Negotiation with a vendor on procurement

ü          Negotiation with a client on expectation