Nature and target：
l Analyze an existing organization in order to manage an IT infrastructure
l Design an organizational structure in order to manage an IT infrastructure
l Describe the IT Service Management processes
l Assess and audit the IT Service Management processes in a given organization
l Provide advice about implementing changes
l Produce written reports and interactive communication
l Develop basic management skills Content：
l IT Infrastructure Library (ITIL) Service Management Training and Certification
l ITIL Service Management - IT Service Support
l ITIL Service Manager Review and Certification Testing
Position:Course Searching
